ITIL 4 Practitioner: Service Desk
Learn how to improve user and customer experience, as well as the overall success of your service relationships.
Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
Expand your understanding of customer service portals and other software. Acquire skills to identify customer expectations and deliver desired value.
Learn to align organisational practices and services with evolving business needs by continuously improving products, services, and management practices.
This guide is a valuable exam preparation resource which will be your go to reference for your work, further studies or professional development.
Take your exams stress-free, knowing that you'll get a second chance at the exam if you don't get a satisfactory result on your first try.
Learn with the Official ITIL 4 Practitioner: Service Desk Training Materials, which include a detailed Learner Workbook and Quick Reference Guide to support exam preparation and continuous learning.
Closely aligned with the official certification exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience and increase your prospects of success in the real exam.
Becoming a PeopleCert Plus member is the simplest way to keep your certification(s) current. Remain certified by logging Continuous Professional Development points for everyday professional activities, stay up to date on industry trends, sharpen your skills, and set yourself apart on the job market.
You also have the option to keep your certifications current by enrolling in a different course from the same Product Suite and successfully completing the given exam before your renewal date. Dive into our wealth of resources, including insights into emerging trends and best practices, to build expertise and stay ahead.
